Refund policy

1. Policy Disclosure

We accept returns, exchanges, or refunds (cash refund, store credit, or exchange) on eligible merchandise — or we may impose limitations or refuse returns — as detailed below. This policy is posted here on our website so you can review it before purchasing.

2. Eligibility for Returns or Exchanges

We accept returns or exchanges on eligible items within 30 days of delivery. To qualify:

• Items must be unworn, unused, and unwashed
• Must include original packaging, tags, and proof of purchase (order number / receipt)
• Must not show signs of wear (odor, makeup, sweat), damage, or alteration

Items failing to meet these conditions — or items clearly used, worn, damaged, or missing original packaging — will not be accepted for return.

3. Final Sale / Non-Returnable Items

Some items may be marked "Final Sale," "As Is," or "No Returns" (for example, clearance items or personalized hats). These items are not eligible for return, exchange, or refund unless defective. We will clearly mark any such items before purchase.

4. Return Shipping & Costs

Unless the item you received was damaged, defective, or not what you ordered, the customer is responsible for the return shipping cost. We recommend using a traceable, insured shipping service, as Nabla1 LLC cannot be responsible for lost or delayed returns.

5. Refunds (when approved)

Once we receive and inspect the returned item:

• If the return is approved, we will refund the full purchase price plus sales tax to your original payment method, or issue store credit — per our policy at time of purchase.
• Shipping fees are non-refundable, unless the return is due to our error (defective / incorrect item).
• Please allow 5–10 business days for your bank or card issuer to process the refund.

6. Exchanges

If you wish to exchange for a different size or color (and that item is in stock), we will process the exchange after receiving and inspecting the original item. Exchange shipment costs follow the same responsibilities as in Section 4.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, contact us within 7 days of delivery. Include your order number, photos of the issue, and a description of the problem. We will replace the item or issue a full refund at no cost to you (including return shipping).

8. Cancellations

Orders may be canceled within 12 hours of purchase, if the item has not yet shipped. Once shipped, the order cannot be canceled — you must follow the standard return policy above.

9. Contact Information

For all return, exchange, refund, or order-issue inquiries, please contact us at: info@thebaag.com